Refund policy

Returns:

Each piece of jewelry we offer is unique, crafted from pearls and gemstones sourced from natural environments, giving them individual characteristics. Therefore, once an order is placed, it cannot be canceled. Due to the customized nature of our jewelry, all sales are final. We do not accept returns for non-defective items once the transit control tags marked “If tag removed, no returns accepted” have been removed, damaged, or lost. Please refer to our care guide for proper jewelry maintenance. While we are happy to repair any manufacturing defects, please note that each pearl and gemstone may vary naturally in size and appearance.

 

Initiating a Review:

To initiate a review for a damaged item, please email info@luciawang.com with your order number and high-resolution images of the damaged jewelry. Each case will be assessed individually. The customer is responsible for all return shipping fees once authorization is granted.

 

Return Conditions:

Items eligible for return must be shipped back in their original packaging or a sturdy case to prevent damage during transit. Items that are not properly packaged and are subsequently damaged in transit will not be eligible for replacement. Worn or damaged items, whether intentional or accidental, are not considered defective and will not be accepted for return.

 

Refund Process:

Refunds will only be processed after an authorized return is approved. Following inspection, we reserve the right to offer in-store credit, adjustments on future orders, or, in exceptional circumstances, a refund to the original payment method.

 

Contact for Refunds:

To discuss a refund request, please email info@luciawang.com with your order number. We will evaluate each request on a case-by-case basis to ensure appropriate resolution.